Webinars

his conversation explores what separates teams that are simply adding AI to existing work from those that are actually changing how the work happens.

Sunil Joseph, VP of Customer Success and Support at OpenRouter, is building a CX function from scratch for a world where the first responder is an agent. He joins Enterpret Co-Founder and CEO Varun Sharma to talk through the processes, the first hires, and the tradeoffs he's making in real time.

Fireside chat with Marty Cagan on what real transformation takes in the AI era and why the teams that win are the ones where product and CX work from one shared understanding of the customer.