Enterpret
Product Updates

A common use case we’ve identified over time on Enterpret is comparisons. We're excited to share that we've made comparisons on Enterpret easier and more powerful than ever with the release of - “Compare”.

“Compare” is your one-stop shop for all sorts of comparisons powered by the voice of your users — across timespans, cohorts, user attributes, tags, and any other metadata.

You can create "Compare" analyses, save them, and share them with your co-workers. Moreover, you can directly export the comparison data as well. Comparisons have never been easier. Let us know what you think!

Our latest update unlocks the ability to bridge the feedback loop between customers, prospects, product, and sales teams. Easy one-click integration and self-serve analytics on your salesforce objects allow you to "enterpret" feedback from customer conversations with sales teams.

Some interesting use-cases we have already seen been solved:

• Integrating Salesforce with Enterpret allows you to learn from all 'Closed Won' and 'Closed Lost' notes over time, and see what current product capabilities or lack thereof contribute to winning and losing revenue.
• Assign tangible revenue to product capabilities requested by your in-progress or lost opportunities.

Onward and upward!🚀

Emails are an essential source of information for many companies as this is their primary source of feedback and queries. We are introducing a way for users to ingest customer feedback from their emails directly into Enterpret, and add it to their feedback repository.

It's quite easy as well.

1. Add a new email integration.
2. Give it a name. This will generate a unique email ID for you.
3. Forward email to the unique ID.

Enterpret will then automatically structure the email into tracked keywords or reasons mentioned in the feedback.

This week we’re rolling out something we know you’re going to love: Anomaly Reports, using which you can get a weekly/monthly report of what is trending in the voice of customers.

At most times, you might be aware of what are the top 5 common reasons for feedback, but what about things that are slowly trending up but slipping through the cracks. Anomaly Reports does just that - helps you be aware of such feedback.

Anomaly Reports unlocks the ability to configure reports on Enterpret's taxonomy or any other metadata like a custom tag. You can define what an anomaly is. Further, you can define where you want to find anomalies using the querybuilder.

See in the demo how we identified that being Unable to play offline videos has increased 5x in low App Store ratings for Disney.

Our team thrives on your feedback, so please don’t hold back.🙌

New and Improved Feedback Cards

We, at Enterpret, value building trust with you and the predictions being made. Launching an improved layout of Feedback Cards with emphasis on the interpretability of the model. All predictions now explain why the prediction was made.

• Detailed layout: Easier to read through the entire conversation, survey, review, or any other feedback.
• Interpretability: Skip reading the entire conversation by just clicking on reasons of feedback or entities mentioned - and the feedback card will take you where the prediction was made.

Amplitude Integration

Sync Amplitude cohorts with Enterpret and join customer feedback with user behavior. Answer some key questions like:

• What is the voice of churned users saying?
• How is the voice of churned users different from that of retained users?
• How is the voice of casual users different from that of power users?

Leverage the feedback your users are already giving you. Get key user insights that move your product metrics in seconds, not months.

Normalize by total feedback

Total feedback count changes week over week or month over month. We just launched normalization analysis, which discounts for feedback variations over time. Time series tooltips now show how much the count changed compared to the previous time period.

New Feedback Integrations

We are launching new one-click integrations every week to build your unified feedback repository. New integrations we have launched recently:

1. Typeform: Automatically ingest Typeform surveys into Enterpret.
2. G2: Ingest G2 reviews into Enterpret and answer why users dislike or like your product with one click.

Anomalies

Helps you find customer feedback proactively that slips through the crack. Inspect time series data over multiple weeks or months - and find what customers have been saying which is trending up.

We have defined two system-level anomaly rules, to find weekly and monthly anomalies in your voice of the customer - so that no customer goes unheard.

Soon, we would be adding custom anomaly rules so you can set up queries like find me all anomalies in the voice of power users.

Stat Widgets

Metrics are numbers and statistics that we use to measure or track performance. Metrics model complex information into principal components, that help us understand one number instead of many moving parts.

Introducing two metrics:

• Average Sentiment Score: Compute your average sentiment score for any source, for any customer segment, or for any date range.
  
• Total Feedback Count: Counts the number of feedback records for the given query.

Soon, we would be launching how the metric has changed compared to another query.