Refiner

Why integrate Enterpret with Refiner?

Refiner captures in-product feedback at the moments that matter most. Enterpret sends every new survey response straight into a unified source of truth, where it sits next to the rest of your customer feedback, and sorts each open-text answer into a single, detailed taxonomy. Ratings and response attributes come along with each response. That lets you get past the score to the reason behind it: what's driving detractors, what promoters value, and how sentiment changes across segments. Test hypotheses, rule out assumptions and focus on the fixes that will move NPS, CSAT and retention, all without running another round of interviews.

Features

• Quick setup: paste your Enterpret API key into Refiner and pick the surveys you want to sync.
• Real-time sync: new responses reach Enterpret as soon as they're collected.
• NPS, CSAT and numeric rating values sync with each response, so you can filter and segment by score.
• Survey names, timestamps and response attributes come through too, so you can slice the taxonomy by survey or user segment.
• Compare feedback between promoters and detractors, or between any two segments.
• Choose which surveys sync and change the selection at any time.