We shipped Enterpret AI assistant on Slack, launched Sales Intelligence, upgraded Wisdom to run on Claude Opus 4.7, new YouTube Comments and Trustpilot and a revamped Slack integrations, and made deep quality investments across our agents, audio pipeline, and taxonomy. Here's what's new.
Enterpret Everywhere: Bringing Customer Intelligence to Slack, Claude, Notion, Glean, and Beyond
- Enterpret on Slack: @mention
@Enterpret(Wisdom) in any Slack channel or DM to ask anything about your customers and get cited, conversational answers without leaving Slack. Learn more. - Available on the Slack Marketplace: Enterpret Slack app is now listed in the Slack Marketplace for one-click install in any workspace.
- New native Enterpret MCP integrations: Enterpret MCP is now natively live in:
- Claude (via Anthropic's MCP Gallery) — available for all Claude users
- Notion Custom Agent — Enable Enterpret MCP as custom agent. Learn more.
- Glean — available through the Glean admin console. Learn more.
- Cursor — available self-serve through setup. Learn more.
- Coming soon in their marketplaces: Cursor, ChatGPT, LibreChat, n8n
Sales Intelligence
- Sales Intelligence is here — understand every deal to win more. Sales Intelligence automatically analyzes every closed deal across your CRM (Salesforce, HubSpot) and call transcripts (Gong), and surfaces the real reasons you win and lose, with revenue impact. Powered by Enterpret's Adaptive Taxonomy, it replaces six-week interview projects and unreliable CRM picklists with customer truth — ranked by ARR.Built for the whole GTM team:
- Product (which gaps are blocking revenue)
- RevOps (attribution beyond picklists)
- Sales leadership (the real story behind losses)
- and Product Marketing (battlecards from what reps actually hear).
Available as a sales-led add-on for B2B customers. Learn more - Four ways to explore deal insights:
- Exploration — Browse every opportunity by team, quarter, use case, competitor, segment, or ARR, with win/loss reasons, product gaps, value props, and competitor presence at a glance — breakdowns Salesforce reports were never built for.
- Deep dives — Full AI-generated reports for any opportunity covering win/loss reasons, competitors, use cases, product gaps, and prospect language, with every claim linked back to its source.
- Aggregate analysis — QBR- and board-ready views of revenue impact across win/loss reasons, product gaps blocking deals, and value props driving wins.
- Ask anything across your deals, in Slack and Claude — Ask anything across your deals in real time ("Why are we losing to Competitor X this quarter?", "Which use cases convert in mid-market but stall in enterprise?", "What feature gaps are linked to the most losses?") with cited evidence, anywhere via MCP.
Wisdom can now run on Claude Opus 4.7
Anthropic's latest Opus model is live in Wisdom. Expect sharper reasoning on complex questions and stronger handling of multi-step analysis.
New & Improved Integrations
- YouTube Comments: Bring comments and replies from your owned YouTube channel into Enterpret with one-click OAuth — 90-day backfill on day one, continuous sync after, video metadata for context, Shorts and multi-channel support, and built-in spam filtering. Now unified with your tickets, calls, and surveys in Wisdom. Set up YouTube Comments →
- Slack, rebuilt and on the Slack App Directory: Event-driven ingestion delivers messages in seconds, with complete threads, preserved forwards, and live edits/deletions. Noise (join/leave, bots, prompts) is filtered out, real names and @mentions resolve everywhere, and new metadata (Slack Connect, email domains, workspace names) powers customer/account identification. New channels appear in 1–2 minutes, and Enterpret is now one-click installable from the Slack Marketplace.
- Trustpilot: Native Trustpilot connector for pulling public reviews directly into Enterpret.
- HubSpot Users & Accounts: Bring HubSpot contacts and companies into Enterpret to enrich feedback records with CRM identity and account context.
- Zendesk backfill improvements: Smarter historical backfill for faster, more complete catch-ups when connecting Zendesk Support.
- Snowflake setup transparency: New "Validate Connection" step on the integration page during onboarding — preview sample columns and rows, get clear error messages on bad configs, and edit account, database, schema, warehouse, or table inline without re-creating the integration.
Quality Improvements
- Quality Monitor Agent: Detection accuracy improvements thanks to a new model family, rewritten prompts, sharper titles and root causes, and smarter grouping.
- Audio & Call Intelligence: New insight extraction architecture for audio chapters improved call summary quality. Added end-to-end translation support for non-English Gong and Zoom calls.
- Inferencing & Taxonomy: Taxonomy and prediction improvements improved precision and moved a meaningful share of records out of MISC into specific, actionable themes.
- More of your metadata, automatically available in Wisdom: Wisdom now picks up metadata fields that were previously skipped because only a small fraction of your records had them populated — ticket categories, assignee names, SLA fields, plan tiers, and custom Gong call attributes. These are now queryable, filterable, and citable in answers, without any setup on your side.
- Bug fixes: Resolved an error users hit when opening a Wisdom-cited record from the dashboard, with clearer error messaging in the meantime.
- Performance & reliability: More resilient ingestion for Twitter and Play Store integrations with retry/backoff and new metrics.
Thank you for pushing us forward. Lots more coming in May — stay tuned!
