JIRA

Overview

The Enterpret Jira integration bridges the gap between customer intelligence and product development. Connect feedback directly to your Jira work items so teams can see what's being worked on, link feedback to the right tickets, and make decisions with full customer context.

What This Solves

The Problem:

• Feedback and delivery live in separate tools, making it unclear whether an idea is new, planned, or already in progress
• Manually linking Jira work items to feedback wastes time and loses valuable context
• Closing the loop with customers is difficult without a direct connection to who asked and why

What You Get:

• Link Jira work items to Enterpret entities (Feedback Records, Themes, Sub-themes, Feeds, Collections)
• View linked Jira work items as preview cards with key details in Enterpret
• See backlinks to Enterpret and feedback counts directly in Jira
• Complete visibility into which customer requests are being addressed

Who This Is For

CX, Product, and Engineering teams who need a shared source of truth linking customer feedback to execution.

Supported Products

• Jira Software Cloud (current support)
• Coming soon: Jira Work Management, Jira Service Management, Jira Product Discovery