Enterpret's 2023 Year in Review!

Tiffany Go
Head of Product Marketing
December 29, 2023

As we celebrate the close of 2023, we want to thank our customers and partners for their continued support of Enterpret. We are grateful for our growing community as we continue on our journey of delivering the best customer feedback analytics platform and helping teams build better products.

In 2023, we focused on shipping features to help product organizations manage and utilize customer feedback to:

  • Deliver user friendly ways to uncover and share insights
  • Push development of our models and deliver more accurate and actionable insights
  • Maintain high levels of performance, usability, and accuracy at scale

Read on for our favorite product highlights in 2023!

January: Update your Custom Taxonomy

We kicked 2023 off with a bang, allowing you to update your taxonomy and giving you more control and flexibility. Two major updates:

  • Add, Edit, or Archive Tracked Keywords
  • Update, Archive & Merge Reasons

These new features make it simple to keep your taxonomy up-to-date and well-organized. Try them out and see how easy it is to manage your reasons!

Learn more >>

February: Visually Inclusive Color Palette

As part of our continued commitment to visual inclusivity, we introduced a new color palette in February, offering 15 new charting colors. The design is more accessible to users with different vision abilities, including those with color blindness.

Learn More >>

March: Dashboard Templates

March saw the introduction of Dashboard Templates! We aim to make it easy for users to dive into feedback analysis without facing hurdles. Dashboard Templates provide a way to utilize Dashboards immediately and share consistent, relevant insights with your team. By reducing complexity and fostering collaboration, you can make better-informed decisions together.

Learn more>>

April: Anomaly Detection in Quantify

April was a milestone month with significant improvements to our Anomaly Detection feature. Now integrated into our Quantify page, this feature became more intuitive, allowing users to spot substantial deviations in their feedback data effortlessly.

Learn More >>

May: Categories

In May, we introduced Categories to elevate experience and efficiency in your feedback analysis! Discover a more structured approach to feedback analysis with our four predefined categories - Help, Improvement, Complaint, and Praise. The update included new functionality around smart tagging, fixed Category Reasons, cross-Category merges, and Category Filters for cleaner and more relevant analysis.

Learn more >>

June: Saved Feedback

June's highlight was the launch of our Saved Feedback feature. This new addition allowed users to bookmark and quickly access critical feedback insights.

Learn more >>

July: Dashboards Customization

July brought with it the ability to tailor dashboards like never before. Users now have the freedom to resize widgets and rearrange them per their preference, making for a more personalized and efficient dashboard experience.

Learn more >>

August: Saved Search Reports

In August, we introduced Saved Search Reports, which now include a summary of all feedback within the Search. And yes, we've peppered in sample user quotes for each summary sentence to give you a clearer picture. Now, with the revamped reports, the essence of feedback is presented concisely, saving you time and providing sharper insights.

Learn more >>

September: Census Integration

September marked our integration with Census, allowing product teams to connect their data warehouses seamlessly to Enterpret and opened up new avenues for comprehensive customer feedback analysis.

Learn More >>

October: Summarized Queries

October's highlight was the introduction of Summarized Queries. This feature provided high-level summaries of insights from large volumes of feedback, making it easier for users to glean insights quickly and efficiently.

Learn more >>

November: Improved CSV Importer

In November, we made a few enhancements to our CSV Importer to improve the experience when teams upload feedback and help optimize uploaded data for our models.

Learn more >>

December: Synced Users and Accounts

In December, we launched Synced Users and Accounts - a core feature of Enterpret that helps teams links customer feedback to revenue data. Synced Users and Accounts unlock a unique and powerful new way to analyze customer feedback by user and account data so your organization can make data-driven decisions that drive revenue and growth.

Learn more >>

And that's a wrap on 2023! For a full list of everything we shipped in 2023 visit our changelog.

As we look forward to 2024, we can't wait to share updates as we to deliver better ways to manage, understand, and action on customer feedback.

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Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.
Louise Sellars
Analyst, Customer Insights
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Dina Mohammad-Laity
VP of Data
The big win-win is our VoC program enabled us to leverage our engineering resources to ship significantly awesome and valuable features while minimizing bug fixes and" keep the lights on" work. Magnifying and focusing on the 20% that causes the impact is like finding the needle in a haystack, especially when you have issues coming from all over the place
Abishek Viswanathan
CPO, Apollo.io
Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.
Abishek Viswanathan
CPO, Apollo.io
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Michael Bartimer
Revenue Operations Lead
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Maya Bakir
Product Operations, Notion
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
Larisa Sheckler
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Lauren Cunningham
Head of Support and Ops
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
Michael Nguyen
Head of Research Ops and Insights, Figma
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Matheson Kuo
Senior Product Analyst, Boll & Branch
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Nathan Yoon
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”
Misty Smith
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
Duncan Stewart
Product Manager
We use Enterpret for our VoC & Root Cause Elimination Program - Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons.
Nathan Yoon
Business Operations, Apollo.io

As we celebrate the close of 2023, we want to thank our customers and partners for their continued support of Enterpret. We are grateful for our growing community as we continue on our journey of delivering the best customer feedback analytics platform and help teams build better products.

In 2023, we focused on shipping features to help product organizations manage and utilize customer feedback:

  • Deliver user friendly and easy way to uncover and share insights
  • Push development our models to deliver more accurate insights
  • Maintain high levels of performance, usability, and accuracy at scale

Read on for our favorite product highlights in 2023!