Separate insight from noise with autogenerated Summarized Queries
Summarized Queries provide high-level summaries of insights from large volumes of feedback - with one click you’ll get an auto-generated summary of feedback from your query. Each Summarized Query is annotated with citations so you can dive deep into areas of interest with less fuss and more trust.
Read on to learn more about how Summarized Queries work and get a peek behind the curtain to our Product Co-Pilot launch!
Summarize feedback in seconds
Let’s take a look at this example - imagine you are a group product leader at Spotify in charge of Playlists gearing up for annual planning.
- You’ve built a query to dive into some insights about Tracked Keywords that mention Playlists filtered down to the category of Improvements and Complaints .
- WOW there are 10,490 records. That’s a lot.
- Not to feat - hit the Generate Summary and watch Enterpret deliver top insights annotated with citation in just seconds.
No hallucinations here! Insights grounded in customer feedback
Next to every Summary you will see citations. With the rise of natural language processing models there is a perception that people don’t trust the output of an LLM, since they tend to hallucinate. Providing citations for each claim made in a Summary makes the Summary inspectable — so that any insight can be immediately grounded in customer feedback.
Dig in deeper with a few clicks
Now that you have your Summarized Query, you can dive into insights more deeply with the cited annotations.
Let’s continue with the example above and dig into the Issue With Random Songs In Playlists. Let’s click on the citation link to see why They find it frustrating when unrelated songs are added to their playlists, and they are unable to remove shuffle play
As you can see, it’s easy to flip through and then access the individual bits of feedback in one place. You see a PlayStore and an AppStore review unlocking the power of a comprehensive view of your customers.
Behind the curtain: Summarized Queries and our Product Co-Pilot Vision
Providing citations for each claim made in a Summary makes each of the autogenerated Summary inspectable — so that any insight can be immediately grounded in customer feedback. This is core to our approach at Enterpret where all insights and data are created from your feedback by your feedback. We execute on this in the following ways:
- Unified Feedback Repository: Connecting all customer data sources in one place
- Custom Taxonomy: Building a custom model built from your feedback so your team can unlock a deep and layered understanding of your customers.
All this has enabled us to build Summarized Queries from your feedback. This release is foundational to our Product Co-Pilot vision and delivering on the promise of helping product teams answer the most challenging questions about your customers.
Keep your eyes on Enterpret for our Product Co-Pilot release later this year!
And, if you’re interested to see what insights Summarized Queries come from your customer feedback - get a demo with your data by getting in touch here!