The Enterpret Blog

Enterpret Everywhere: Bringing Customer Intelligence to Slack, Claude, Notion, Glean, and Beyond

Apr 13, 2026

Enterpret's MCP Server Is Live: Connect Customer Feedback to Claude, Cursor, and ChatGPT

Apr 3, 2026

Your AI Sounds Smarter Than It Is

Mar 18, 2026

The Three Phases of Product Feedback: From Startup to Scale

Nov 26, 2025

Introducing Enterpret 2.0: The Foundation for Customer Intelligence

Oct 24, 2025

Voice of Customer

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Best Voice of Customer Software for Product Teams

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

The Customer Clarity Gap: Why Product Teams Prioritize the Wrong Feedback

The Science of Staying Close to Customers at Scale

Mar 26, 2026

The Cadence Problem: Why Great VoC Work Struggles to Drive Change

Jan 30, 2026

Your Most Powerful Data Set is Customer Feedback

Jan 27, 2026

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

Aug 6, 2024

Voice of Customer Tools: A Product Team's Guide

Why “Customer-Centric” Companies Still Struggle to Listen—And How to Fix It

Harnessing VoC Surveys for Product Growth

Feb 3, 2025

Here’s why your Voice of Customer program isn’t giving you the insights you need

Feb 1, 2023

VoC Expert Insights: Kayla Eliaza from Notion

Mar 5, 2022

Unlock Growth by Democratizing Feedback

Nov 26, 2024

Turning Feedback into Actionable Intelligence

Aug 13, 2024

VoC Expert Insights: Jil McKinney and Mike McNasby from Descript

Aug 20, 2024

The Scaling Paradox: Why Growth Often Means Losing Customer Focus

Feb 5, 2025

The Power of AI-Generated Feedback Taxonomy

May 9, 2025

The Scaling Paradox of Customer Centricity

Aug 13, 2024

The Future of Customer Intelligence: From Insight to Impact

Mar 21, 2025

How to Use Voice of Customer to Reduce Support Tickets

Jan 22, 2025

Panel Round-up: Making Feedback Loops Exceptional

Sep 19, 2024

How to use Voice of Customer at a PLG Company: Insights from Apollo.io’s CPO

Apr 30, 2024

How to build and scale a Voice of the Customer Program: Learn from leaders at Figma, Notion, and Zoom

Nov 15, 2023

Enterpret Voice of Customer Maturity Model

Sep 27, 2022

Best Voice of Customer Software for Product Teams

Feb 9, 2024

Enterpret Everywhere: Bringing Customer Intelligence to Slack, Claude, Notion, Glean, and Beyond

@ Enterpret is now available within Slack and your favorite AI tools via MCP integrations, so you and your AI agents can access real-time customer insights within existing workflows.

How to Surface Customer Feedback Insights in Slack

Apr 20, 2026

Now, query your customer feedback from Slack to access real evidence in the moment decisions get made.

Product Insights

Apr 20, 2026

Enterpret VOC Templates

Voice of Customer RFP Template

Voice of the Customer Matrix Example

Jan 20, 2026

Voice of the Customer Questions

Dec 30, 2025

Voice of Customer Interview Template

Voice of Customer Email Templates

Voice of Customer Survey Template

Notion Quarterly Voice of Customer Report Template

Samsung Food VoC Template

Voice of Customer Template

Voice of Customer Reporting Template Slides

Apollo.io Quarterly VoC Report

The Browser Company VoC Template

What Is a Feedback Taxonomy? (And Why Most Teams Get It Wrong)

Enterpret VoC Dashboard

Feedback Analytics

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Most teams think they have a taxonomy because they have tags. This post draws a clear line between the two — and shows why a real taxonomy is the difference between noise and a ranked list of what customers actually need.

Your Customers Are Talking About Your Product on Social. Is Your Team Actually Hearing It?

Apr 8, 2026

Social media is one of the most unfiltered places customers talk about your product — but most teams never see it. Here's what changes when social feedback connects to the rest of your feedback sources.

Your AI Sounds Smarter Than It Is

Apr 6, 2026

Why AI customer insights break without structured context—and how Customer Context Graphs fix it.

Why Customer Intelligence Requires Infrastructure, Not Just AI

Mar 18, 2026

The Three Phases of Product Feedback: From Startup to Scale

Feb 6, 2026

The Product Leader's guide to choosing the right feedback tools as you grow from startup to scaled product org.

Your qualitative feedback is abstract and hard to quantify. Here’s how you fix it.

Nov 26, 2025

Unleash the Power of Customer Feedback Analytics for Product-Led Growth

Nov 14, 2022

Leverage customer feedback for your product-led growth strategy. Let your customers' voices guide product development to help make data-backed decisions, better understand their pain points, and provide solutions that truly resonate with them. That's precisely the power of customer feedback analytics. It's not just a nice-to-have; it's a critical driver for product-led growth.

Go from Good to Great: The Value of Understanding Feedback Context

Oct 13, 2023

The context of the feedback is just as important as the topics (and, in some cases, more). If you aren’t examining that context, you likely will have major blind spots.

The magic of finding the unknown unknowns in customer feedback

Mar 4, 2024

Three Levels of Social Media Sentiment Analysis - it goes far beyond just Brand Sentiment

Mar 21, 2024

How to prevent your company’s most valuable data set from rotting away

Jan 12, 2023

Enterpret Taxonomy — Revolutionizing the way companies use customer feedback

Apr 4, 2024

Customer feedback is the lifeblood of product innovation. At Enterpret, we don't just talk about it—we live and breathe it, and heck, we've built our entire product around it. The Taxonomy is Enterpret's key differentiator making it possible to get the deepest most granular insights.

Customer Feedback Should be Fun!

Jul 16, 2024

2024 Customer Feedback Resolutions for Product Teams

Jun 10, 2024

This list of resolutions should be followed by all product teams in 2024 to be more customer-centric.

Jan 10, 2024

Customer and Industry Spotlight

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The Great Chicken App Faceoff: Popeyes vs. Raising Cane’s

Jun 17, 2024

Enterpret and Bottle Rocket partnered up to cook up something tasty - a dive deep into the mobile apps of two of the world's most beloved chicken chains: Popeyes and Raising Cane’s.

How The Browser Company reimagines the internet and closes the loop with Enterpret

Jun 26, 2024

The Browser Company cares deeply about listening to customers and closing the loop with them. is using Enterpret to:

Stripe cracks down on scammers but mistakenly freezes out innocent users

Apr 17, 2024

At Enterpret, we are in the business of customer feedback, and we like to play around with public data to see what we can learn. Stripe has a wealth of public customer feedback online through app store reviews and social media posts. We started by ingesting data from Twitter, Reddit, Google Play Store, Apple App Store, and G2. In connecting all these sources we uncovered “locked accounts” and “frozen funds” dominate public feedback and while Stripe cracks down on scammers but mistakenly freezes out innocent users

Spotify’s Driving Features: A Bump in the Roadmap

May 21, 2024

Spotify has legions of dedicated listeners who provide high volumes of public feedback across the Apple App Store, Android Play Store, and X. Sometimes, we enjoy scraping public data to test our models and see what we learn. There was an interesting customer feedback reason for the spike in volume—Car Mode was gone!

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What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

A voice of the customer program is more than surveys. Learn what a real VoC program includes, why it matters, and how to build one that drives decisions.

Voice of Customer Tools: A Product Team's Guide

You don't (always) need a survey to measure customer satisfaction

Feb 2, 2022

Introducing Wisdom: Your AI Copilot for Customer Insights

Wisdom is your AI-powered copilot that delivers deep customer insights in a simple, intuitive chat interface. With Wisdom, anyone on your team can quickly get answers to key questions about your customers without the technical complexity of a business analytics tool.

Why “Customer-Centric” Companies Still Struggle to Listen—And How to Fix It

Apr 3, 2024

When Trust Breaks at 2 A.M. - Why We Built Enterpret’s Quality Monitor

Feb 3, 2025

We built Quality Monitor because we were tired of watching great products break trust by accident—and tired of watching great people burn out trying to prevent it. Products should keep promises even while you sleep. That’s what Quality Monitor is here for.