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The Enterpret Blog

Insights, ideas, and inspiration for modern customer-obsessed leaders.

Close the loop: three new automations in Enterpret

Close the Loop: Automations built around your changelog

Today we're launching three new automations in Enterpret that start from work your team just finished. The first, Put Your Changelog to Work, reads your changelog each day, finds the customers who asked for what you shipped, and gives each account owner drafts to edit and send. The other two cover closed issues and lost deals. All three are live today for all Enterpret customers.

Close the Loop: Automations built around your changelog

Enterpret Agent is now in Slack

Real-time social listening, built for product and engineering teams

Introducing the new Quality Monitor: every alert investigated by Enterpret Agent

Introducing Taxonomy Management: shape your taxonomy with Enterpret Agent

Voice of Customer

See more related blogs

Insights Are Cheap. Decisions Are the Bottleneck: 5 Lessons from Zack Hamilton on the Future of CX

Insights Are Cheap. Decisions Are the Bottleneck: 5 Lessons from Zack Hamilton on the Future of CX

Voice of Customer

A Report Is Not a Response

A Report Is Not a Response

Voice of Customer

The Champion's Guide to Evaluating a Customer Intelligence Platform

The Champion's Guide to Evaluating a Customer Intelligence Platform

Voice of Customer

Build vs Buy Customer Feedback: Why Teams Start In-House, and Where It Starts to Strain

Build vs Buy Customer Feedback: Why Teams Start In-House, and Where It Starts to Strain

Voice of Customer

Voice of Customer Survey Software: What It Does and How to Choose the Right One

Voice of Customer Survey Software: What It Does and How to Choose the Right One

Voice of Customer

What Is a Voice of Customer Dashboard? How to Build One That Works

What Is a Voice of Customer Dashboard? How to Build One That Works

Voice of Customer

Best Voice of Customer Software for Product Teams

Best Voice of Customer Software for Product Teams

Voice of Customer

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

Voice of Customer

Diagram of voice of customer tools grouped into categories such as surveys, analytics, feedback platforms, and customer insights tools.

The Customer Clarity Gap: Why Product Teams Prioritize the Wrong Feedback

The Customer Clarity Gap: Why Product Teams Prioritize the Wrong Feedback

Voice of Customer

The Science of Staying Close to Customers at Scale

The Science of Staying Close to Customers at Scale

Voice of Customer

The Cadence Problem: Why Great VoC Work Struggles to Drive Change

The Cadence Problem: Why Great VoC Work Struggles to Drive Change

Voice of Customer

Your Most Powerful Data Set is Customer Feedback

Your Most Powerful Data Set is Customer Feedback

Voice of Customer

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

Voice of Customer

Voice of Customer Tools: A Product Team's Guide

Voice of Customer Tools: A Product Team's Guide

Voice of Customer

Why “Customer-Centric” Companies Still Struggle to Listen—And How to Fix It

Why “Customer-Centric” Companies Still Struggle to Listen—And How to Fix It

Voice of Customer

Harnessing VoC Surveys for Product Growth

Harnessing VoC Surveys for Product Growth

Voice of Customer

Here’s why your Voice of Customer program isn’t giving you the insights you need

Here’s why your Voice of Customer program isn’t giving you the insights you need

Voice of Customer

VoC Expert Insights: Kayla Eliaza from Notion

VoC Expert Insights: Kayla Eliaza from Notion

Voice of Customer

Unlock Growth by Democratizing Feedback

Unlock Growth by Democratizing Feedback

Voice of Customer

Turning Feedback into Actionable Intelligence

Turning Feedback into Actionable Intelligence

Voice of Customer

VoC Expert Insights: Jil McKinney and Mike McNasby from Descript

VoC Expert Insights: Jil McKinney and Mike McNasby from Descript

Voice of Customer

The Scaling Paradox: Why Growth Often Means Losing Customer Focus

The Scaling Paradox: Why Growth Often Means Losing Customer Focus

Voice of Customer

The Power of AI-Generated Feedback Taxonomy

The Power of AI-Generated Feedback Taxonomy

Voice of Customer

The Scaling Paradox of Customer Centricity

The Scaling Paradox of Customer Centricity

Voice of Customer

The Future of Customer Intelligence: From Insight to Impact

The Future of Customer Intelligence: From Insight to Impact

Voice of Customer

How to Use Voice of Customer to Reduce Support Tickets

How to Use Voice of Customer to Reduce Support Tickets

Voice of Customer

Panel Round-up: Making Feedback Loops Exceptional

Panel Round-up: Making Feedback Loops Exceptional

Voice of Customer

How to use Voice of Customer at a PLG Company: Insights from Apollo.io’s CPO

How to use Voice of Customer at a PLG Company: Insights from Apollo.io’s CPO

Voice of Customer

How to build and scale a Voice of the Customer Program: Learn from leaders at Figma, Notion, and Zoom

How to build and scale a Voice of the Customer Program: Learn from leaders at Figma, Notion, and Zoom

Voice of Customer

Enterpret Voice of Customer Maturity Model

Enterpret Voice of Customer Maturity Model

Voice of Customer

Close the loop: three new automations in Enterpret

Close the Loop: Automations built around your changelog

Today we're launching three new automations in Enterpret that start from work your team just finished. The first, Put Your Changelog to Work, reads your changelog each day, finds the customers who asked for what you shipped, and gives each account owner drafts to edit and send. The other two cover closed issues and lost deals. All three are live today for all Enterpret customers.

Insights Are Cheap. Decisions Are the Bottleneck: 5 Lessons from Zack Hamilton on the Future of CX

Zack Hamilton and Enterpret's Jack Divita share five lessons on turning customer insights into better decisions, stronger CX, and measurable business impact.

Voice of Customer

The Fundamentals Don't Change. The Training Does.

Every product team knows to listen to customers, but growth makes the habit hard to keep. How Vivek Goel, Head of Solutions Engineering, helps teams practice that fundamental at scale.

Product Insights

Enterpret VOC Templates

Voice of Customer RFP Template

Voice of the Customer Matrix Example

Voice of the Customer Questions

Voice of Customer Interview Template

Voice of Customer Email Templates

Voice of Customer Survey Template

Notion Quarterly Voice of Customer Report Template

Samsung Food VoC Template

Voice of Customer Template

Coda VoC Template

Apollo.io Quarterly VoC Report

The Browser Company VoC Template

Enterpret VoC Dashboard

User Voice Report

Feedback Analytics

See more related blogs

What Feedback Signals Predict Churn?

What actually predicts customer churn? An analysis of 20,000+ churned accounts across 28 companies: disengagement, unrealized value, and not price.

Feedback Analytics

What Is a Feedback Taxonomy? (And Why Most Teams Get It Wrong)

Most teams think they have a taxonomy because they have tags. This post draws a clear line between the two — and shows why a real taxonomy is the difference between noise and a ranked list of what customers actually need.

Feedback Analytics

Your Customers Are Talking About Your Product on Social. Is Your Team Actually Hearing It?

Social media is one of the most unfiltered places customers talk about your product — but most teams never see it. Here's what changes when social feedback connects to the rest of your feedback sources.

Feedback Analytics

Your AI Sounds Smarter Than It Is

Why AI customer insights break without structured context—and how Customer Context Graphs fix it.

Feedback Analytics

Why Customer Intelligence Requires Infrastructure, Not Just AI

Feedback Analytics

The Three Phases of Product Feedback: From Startup to Scale

The Product Leader's guide to choosing the right feedback tools as you grow from startup to scaled product org.

Feedback Analytics

Your qualitative feedback is abstract and hard to quantify. Here’s how you fix it.

Feedback Analytics

Unleash the Power of Customer Feedback Analytics for Product-Led Growth

Leverage customer feedback for your product-led growth strategy. Let your customers' voices guide product development to help make data-backed decisions, better understand their pain points, and provide solutions that truly resonate with them. That's precisely the power of customer feedback analytics. It's not just a nice-to-have; it's a critical driver for product-led growth.

Feedback Analytics

Go from Good to Great: The Value of Understanding Feedback Context

The context of the feedback is just as important as the topics (and, in some cases, more). If you aren’t examining that context, you likely will have major blind spots.

Feedback Analytics

The magic of finding the unknown unknowns in customer feedback

Feedback Analytics

Three Levels of Social Media Sentiment Analysis - it goes far beyond just Brand Sentiment

Feedback Analytics

How to prevent your company’s most valuable data set from rotting away

Feedback Analytics

Enterpret Taxonomy — Revolutionizing the way companies use customer feedback

Customer feedback is the lifeblood of product innovation. At Enterpret, we don't just talk about it—we live and breathe it, and heck, we've built our entire product around it. The Taxonomy is Enterpret's key differentiator making it possible to get the deepest most granular insights.

Feedback Analytics

Customer Feedback Should be Fun!

Feedback Analytics

2024 Customer Feedback Resolutions for Product Teams

This list of resolutions should be followed by all product teams in 2024 to be more customer-centric.

Feedback Analytics

Customer and Industry Spotlight

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The Great Chicken App Faceoff: Popeyes vs. Raising Cane’s

Enterpret and Bottle Rocket partnered up to cook up something tasty - a dive deep into the mobile apps of two of the world's most beloved chicken chains: Popeyes and Raising Cane’s.

How The Browser Company reimagines the internet and closes the loop with Enterpret

The Browser Company cares deeply about listening to customers and closing the loop with them. is using Enterpret to:

Stripe cracks down on scammers but mistakenly freezes out innocent users

At Enterpret, we are in the business of customer feedback, and we like to play around with public data to see what we can learn. Stripe has a wealth of public customer feedback online through app store reviews and social media posts. We started by ingesting data from Twitter, Reddit, Google Play Store, Apple App Store, and G2. In connecting all these sources we uncovered “locked accounts” and “frozen funds” dominate public feedback and while Stripe cracks down on scammers but mistakenly freezes out innocent users

Spotify’s Driving Features: A Bump in the Roadmap

Spotify has legions of dedicated listeners who provide high volumes of public feedback across the Apple App Store, Android Play Store, and X. Sometimes, we enjoy scraping public data to test our models and see what we learn. There was an interesting customer feedback reason for the spike in volume—Car Mode was gone!

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New in Adaptive Taxonomy: Make edits with confidence

Now you can chat with your taxonomy, get AI-powered suggestions before you commit, and edit any node with guardrails.

Introducing Sales Intelligence: Understand every deal to win more

Analyze every deal across your CRM and sales calls to find previously hidden patterns your team can act on. Decode revenue data into product decisions.

What Is a Voice of Customer Dashboard? How to Build One That Works

Most VoC dashboards get built once and checked never. Learn what a voice of customer dashboard should actually show — and how to make one your team uses every week.

Voice of Customer

Best Voice of Customer Software for Product Teams

Looking for the best voice of the customer software? Skip the ranked lists. This guide gives you a framework to evaluate VoC software based on what actually matters.

Voice of Customer

Enterpret Everywhere: Bringing Customer Intelligence to Slack, Claude, Notion, Glean, and Beyond

@ Enterpret is now available within Slack and your favorite AI tools via MCP integrations, so you and your AI agents can access real-time customer insights within existing workflows.

How to Surface Customer Feedback Insights in Slack

Now, query your customer feedback from Slack to access real evidence in the moment decisions get made.

Product Insights

What Is a Feedback Taxonomy? (And Why Most Teams Get It Wrong)

Most teams think they have a taxonomy because they have tags. This post draws a clear line between the two — and shows why a real taxonomy is the difference between noise and a ranked list of what customers actually need.

Feedback Analytics

Your Customers Are Talking About Your Product on Social. Is Your Team Actually Hearing It?

Social media is one of the most unfiltered places customers talk about your product — but most teams never see it. Here's what changes when social feedback connects to the rest of your feedback sources.

Feedback Analytics

Enterpret's MCP Server Is Live: Connect Customer Feedback to Claude, Cursor, and ChatGPT

Enterpret's MCP server is now live — connecting Claude, Cursor, Notion, ChatGPT, Glean, n8n, LibreChat and more directly to your Customer Context Graph, so any teammate and AI tool can query real customer feedback without a context switch.

What Is a Voice of the Customer Program? (And Why Your Team Probably Needs One)

Voice of Customer

Diagram of voice of customer tools grouped into categories such as surveys, analytics, feedback platforms, and customer insights tools.

Start transforming feedback into customer love.

Leading companies like Perplexity, Notion and Strava power customer intelligence with Enterpret